Shipping Policy

Shipping Policy

Free shipping on every order. Standard shipping is free on all orders — no minimum, no surprise fees at checkout.

Protected Shipping — $5.95 (optional). At checkout you can upgrade to Protected Shipping. If your order is lost, stolen, or damaged in transit, we reship it immediately — no carrier investigation wait and no photo requirement. Standard orders are still covered (see below); Protected Shipping just skips the waiting.

Delivery time. Orders arrive within 5–12 business days from the time you place them. That window covers both order processing and transit. You'll receive a confirmation email when your order is placed, and a second email with your tracking number once it ships.

Tracking. Tracking information is emailed to you as soon as your order is on its way. You can also track your order here. Tracking can take a few business days to show its first scan — that's normal.

Delays. Occasionally carrier delays, customs, weather, or peak-season volume push delivery past our normal window. If your order hasn't arrived within 12 business days, email us and we'll investigate with the carrier right away.

Address issues. Please double-check your shipping address at checkout. If you spot an error, email us as soon as possible at shopkittdco@gmail.com — we can usually correct an address if the order hasn't shipped yet. We can't be responsible for orders delivered to an incorrect address provided at checkout, but we'll always do our best to help.

Lost or damaged shipments. If your order arrives damaged or goes missing in transit, email us with your order number and (for damage) a photo. We'll send a replacement or issue a full refund — your choice. Orders with Protected Shipping are reshipped immediately without the investigation step.

Questions? Email shopkittdco@gmail.com — we aim to respond within 24 hours.